Privacy Policy | Concrete Kings Coatings

Introduction

CONCRETE KINGS COATINGS LLC ("we," "us," or "our") operates the website https://concretekingscoatings.com/ and uses SMS messaging to communicate with customers and leads. This Privacy Policy explains how we collect, use, and protect your personal information.

Information we collect

We may collect the following types of personal information:

Full name
Phone number
Email address
Home or business address
Information submitted through Facebook Lead Forms or our website contact forms
Communication preferences and inquiry details

How we collect your information

We collect personal information through:

Facebook Lead Ads and Instant Forms — when you submit a lead form on Meta/Facebook, you provide express consent for us to contact you, including via SMS
Our website contact or inquiry forms — when you submit a form on our website, you consent to be contacted via phone or email
Direct communications (phone, email, or text)

How we use your information

We use your personal information to:

Respond to your inquiries and provide estimates and quotes
Schedule and confirm appointments
Send SMS messages related to your inquiry, appointment reminders, and service updates
Send promotional offers and announcements about our services
Improve our business operations and customer experience

SMS messaging & text communications

By submitting your phone number through our Facebook Lead Form, you expressly consent to receive SMS text messages from CONCRETE KINGS COATINGS LLC. These messages may include:

Lead follow-up and inquiry responses
Appointment confirmations and reminders
Estimate and quote follow-up
Promotional offers and service announcements

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP. Neither marketing nor transactional consent is shared with third parties.

Sharing of information

We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes. We do not participate in lead reselling or affiliate lead programs. Mobile phone numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing purposes. We may share information only with:

Service providers who assist us in operating our business (e.g., CRM platforms like GoHighLevel)
Legal authorities if required by law

Data security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure.

Cookie & tracking information

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings. We do not use tracking technologies to collect personal information without your knowledge.

Your rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Contact us with any privacy concerns

Third-party platforms

Our lead capture process uses Facebook/Meta Lead Ads. Please review Meta's Privacy Policy at https://www.facebook.com/privacy/policy/ for information on how Meta handles data collected through their platform.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

Contact us

CONCRETE KINGS COATINGS LLC
Address: 1227 Muirkirk Court, Folsom, CA 95630
Email: info@concretekingscoatings.com
Phone: (916) 581-8297
Website: https://concretekingscoatings.com/